Common Questions
Answers before you reach out.
Practical details about online individual therapy for adults across Utah, availability, insurance, self-pay, privacy, and what happens before care begins.
At a glance
FAQ
Start with the question closest to what you need.
Questions are grouped around the things people usually want to understand before beginning therapy.
Getting Started
Availability inquiries, online care, and fit.
Accepting new-client inquiries; contact us to ask about current availability. Use the secure inquiry form for questions about fit, insurance, self-pay, or adult telehealth across Utah.
Yes. Claire provides online individual therapy for adults who are physically located in Utah at the time of each session.
That is okay. Use the secure inquiry form to ask a brief question about what you are looking for and whether Elevate Counseling Services may be a good next step.
Fees, Insurance & Payment
Plan verification, self-pay, out-of-network options, and Good Faith Estimates.
Elevate works with UnitedHealthcare/Optum, Blue Cross Blue Shield, SelectHealth, and PEHP. Coverage and Claire’s network status vary by plan and must be verified before care. Self-pay is available; ask about out-of-network options.
Current fees are provided before care begins. Contact Elevate for self-pay details and, if you are not using insurance, a Good Faith Estimate of expected charges.
The No Surprises Act gives uninsured and self-pay clients the right to receive a Good Faith Estimate of expected charges before services are provided. A Good Faith Estimate helps you understand the expected cost of care in advance.
If you are not using insurance, or you choose not to bill insurance for services, you may request an estimate before care begins or while care continues. If the final bill is at least $400 more than the Good Faith Estimate, you may have the right to dispute the bill through the federal patient-provider dispute resolution process.
Read about Good Faith Estimates or learn more about the No Surprises Act.
Therapy & Services
Who Claire works with and the approaches she uses.
Claire provides online individual therapy for adults across Utah. Common concerns include anxiety and depression, trauma, relationship issues, women’s issues, infertility, life transitions, self-esteem, and stress.
Elevate Counseling Services provides online individual therapy for adults. Claire uses evidence-informed approaches including EMDR, CBT, Emotionally Focused Therapy, attachment-based therapy, trauma-focused therapy, and the Gottman Method. If you are looking for couples therapy, use the inquiry form to ask about current availability.
Privacy & Crisis Support
What to send, what not to send, and urgent support.
Email is useful for brief practical questions, but it is better not to send detailed personal or clinical information by email.
If this is an emergency, call 911 or 988, or go to the nearest emergency room. This website and email are not monitored as crisis services.
Trust & Resources
License verification, educational resources, and secure next steps.
Yes. Claire McKeon is listed as an LMFT on this site, and Utah licenses can be verified through the Utah Division of Professional Licensing Licensee Lookup and Verification System.
No. Website resources are educational tools only. They are not therapy, diagnosis, medical advice, emergency care, or crisis support. They can be useful between sessions or while deciding whether to reach out.
Yes. People considering care should use the secure inquiry form. Existing clients use the SimplePractice client portal to manage appointments and access existing-client information.
Still have a question?
A simple next step.
Use the secure inquiry form to ask about fit, practical details, or current availability.