Common Questions
The basics without the runaround.
Quick answers about online therapy, insurance, scheduling, privacy, and what to expect before reaching out.
Quick answers
FAQ
Pick the question closest to what you need.
No endless scrolling. These are grouped by the things most people want to know before starting therapy.
Getting Started
Scheduling, consultations, telehealth, and fit.
How do I schedule or request a consultation?
New and existing clients can schedule online through SimplePractice. You can also request a consultation by email if you would like to talk through fit, availability, insurance, self-pay, or next steps before scheduling.
Is therapy virtual only?
Yes. Elevate Counseling Services currently offers telehealth therapy for clients located in Utah. Online therapy can be a good fit for clients who want support from home, need more flexibility, or prefer not to travel for appointments. A physical office location is coming soon in Utah County.
What if I am not sure therapy is the right fit?
That is okay. A consultation can help you ask questions, talk through what you are looking for, and decide whether Elevate Counseling Services feels like a good next step.
Insurance & Payment
Accepted plans, self-pay, and Good Faith Estimates.
What insurance do you accept?
Elevate Counseling currently accepts UnitedHealthcare, Blue Cross Blue Shield, SelectHealth, and PEHP. Coverage can vary by plan, so clients are encouraged to confirm benefits with their insurance carrier before scheduling.
What is the No Surprises Act?
The No Surprises Act gives uninsured and self-pay clients the right to receive a Good Faith Estimate of expected charges before services are provided. A Good Faith Estimate helps you understand the expected cost of care in advance.
If you are not using insurance, or you choose not to bill insurance for services, you may request an estimate before scheduling or continuing care. If the final bill is at least $400 more than the Good Faith Estimate, you may have the right to dispute the bill through the federal patient-provider dispute resolution process.
Read about Good Faith Estimates or learn more about the No Surprises Act.
Therapy & Services
Who Claire works with and the approaches she uses.
Who does Claire work with?
Claire works with adults and teens in Utah through secure telehealth. Common concerns include anxiety, depression, trauma, relationship issues, women’s issues, infertility, life transitions, self-esteem, and stress.
What services are offered?
Elevate Counseling Services offers therapy for individuals, couples, and families. Claire uses evidence-based approaches including EMDR, CBT, Emotionally Focused Therapy, attachment-based therapy, trauma-focused therapy, and the Gottman Method.
Privacy & Crisis Support
What to send, what not to send, and urgent support.
Is email private enough for clinical details?
Email is useful for scheduling and general questions, but it is better not to send detailed personal or clinical information by email.
What should I do in an emergency?
If this is an emergency, call 911 or 988, or go to the nearest emergency room. This website and email are not monitored as crisis services.
Still have a question?
Appointments and consultations.
New and existing clients can schedule a session online through SimplePractice. Potential clients can request a consultation first if they would like to talk through fit, availability, insurance, or next steps.